Returns & Refunds Policy

Last updated: July 21, 2026

We want you to love your fragrance. If something isn’t right, here’s how returns work.

Return Window

You may return eligible items within 30 days of delivery.

What Can Be Returned

  • Unopened items in their original, sealed manufacturer packaging – eligible for a refund.
  • Opened or used fragrances – for hygiene and safety reasons, opened products cannot be restocked and are final sale, except when the item arrived damaged, defective, or incorrect (see below).

Damaged, Defective, or Wrong Item

If your order arrives damaged, leaking, defective, or you received the wrong item, contact us at info@perfumious.com within 7 days of delivery with your order number and clear photos of the product and packaging. We will make it right at no cost to you – with a replacement or a full refund, at your choice. This is covered by our Authenticity & Quality Guarantee.

How to Start a Return

  1. Email info@perfumious.com with your order number and reason for return. All returns require prior authorization – packages sent back without authorization cannot be accepted or refunded.
  2. We’ll reply within 1 business day with the return address and instructions.
  3. Ship the item back within 14 days of authorization, securely packed. We recommend a tracked service – the item is your responsibility until it reaches us.

Return shipping costs are paid by the customer, except when the return is due to our error (damaged, defective, or wrong item – we cover those fully).

Refunds

Once your return is received and inspected (1 – 3 business days), approved refunds are issued to your original payment method within 5 – 10 business days, depending on your bank. Original shipping charges are non-refundable. Items returned opened, used, damaged by the customer, or without authorization are not eligible for a refund.

Exchanges

The fastest way to exchange: return the eligible item for a refund and place a new order for the fragrance you want.

Non-Returnable

  • Opened or used fragrances (unless damaged/defective/incorrect on arrival)
  • Items marked final sale at purchase
  • Gift cards

A Note Before Disputing a Charge

If anything is wrong with your order, please email us first – we resolve nearly every issue within a day or two, far faster than a card dispute.

Contact

info@perfumious.com – we respond within 1 business day.

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